BDC Solution

Drive More Sales, Enhance Customer Experience, and Maximize Service Efficiency with a Dedicated Automotive BDC

Our U.S.-based Business Development Center handles your customer calls and follow-ups, allowing your dealership team to stay focused on selling more vehicles, increasing service productivity, and delivering outstanding customer experiences.

BDC Solution

Drive More Sales, Enhance Customer Experience, and Maximize Service Efficiency with a Dedicated Automotive BDC

The VIP Difference

We provide a positive ROI

U.S.-based Call Team - maintaining a friendly-professional presence with every customer.
Higher Sales Volume - more customer touchpoints and effective follow-up leading to more sales.
Improved Customer Experience - with timely, professional interactions from our BDC, your customers gain a better experience improving customer satisfaction and loyalty.
Enhanced Productivity - dealership staff can focus more on face-to-face sales and service opportunities rather than phone calls.
Better Workflow Management - optimized scheduling of service appointments increases operational efficiency and profitability.
Positive Reputation - proactive customer follow-up prior, during, and after appointments leads to better customer experience preventing negative reviews.

Professional Customer Engagement

Driving Dealership Growth

What We Offer

Sales BDC

Our dedicated Sales BDC team works with your Sales Team to convert more leads into sales, retain your valued customers, and helps your dealership achieve your monthly sales goals.

Inbound Internet Leads - promptly and professionally respond to all online inquiries ensuring potential customers receive immediate attention.
Unsold Follow-up Calls - we reconnect with every showroom customer and find out the best way to SAVE A DEAL!
Lease Retention - contact ALL previous lease customers and assess what it takes to keep them as your customer on their next vehicle.
Service-to-Sales Calls - proactively engage with service customers to offer complimentary appraisal as part of upgrade process.

Service BDC

Our friendly and professional Service BDC team empowers your Service Department by managing customer communications allowing for better customer service and time for Service Reps to upsell more work as needed.

Inbound Call Handling - answer all incoming service calls, allowing your Service Reps to concentrate on face-to-face customer interactions and potential RO upsells.
Appointment Scheduling - seamlessly scheduling service appointments using your scheduling platform.
Vehicle Status Updates - provides customers with updates regarding their vehicle in service to ensure clarity and customer satisfaction.
Optimized Workflow Coordination - collaborating with your Service Team to manage car rentals, loaners, schedule flow, and answering customer questions.
Reputation Management - conduct follow-up calls to survey recent customers and inform the Service Manager of any concerns to help alleviate negative Google Reviews or manufacturer surveys affecting your SSI.